I was charged $52.99 from DRI*AVG Tech and I have never been charged that for these services. I dont even know what its for. I never got another email explaining. Whatever it is I dont want it. Please can I get a refund?
Hello Sarah,
We acknowledge your refund request.
We notice that the charge $52.99 was debited for the AVG TuneUp - Unlimited Devices (1 Year) due to auto renewal service enabled for its 60 day trial.
Unfortunately, there was a typo made with the email address ***@outlook.om that you used for this trial sign up.
Hence, you didn't receive the prior email notification regarding the renewal process and the charge that is going to be taken.
If you would like to use the product, we can merge the incorrect account with the correct one.
By doing this, the recent charged product will get merged with your existing AVG TuneUp -Unlimited Devices which is registered under the correct account.
Let us know whether you would like to use the merge option or still proceed with the refund.
Hello Sarah,
Thank you for confirming your refund request.
We initiated a refund of your AVG TuneUp - Unlimited subscription in the amount 52.99 USD and sent you an e-mail confirming the same.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.