Hi Neetish,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Upon checking your account, we're unable to find any subscriptions. It might be registered under your alternate/old email address.
Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.
I am writing to bring to your attention an issue I have encountered with my AVG subscription. I recently noticed a charge for a subscription that I did not authorize or initiate. Additionally, this subscription does not appear in the subscription section of my AVG account.
Here are the details of the unauthorized subscription charge:
- Account Email: Removed
- Date of Unauthorized Charge: 15th August 2023
- Subscription Plan: Not Mentioned
- Subscription Charge Amount: INR 2499
I have checked my AVG account's subscription section, and I am unable to locate any information regarding this subscription. It is concerning that I am being billed for a service that I did not sign up for and that is not visible in my account settings.
I kindly request your urgent assistance in resolving this matter. I would appreciate it if you could take the necessary steps to refund the unauthorized charge and ensure that the subscription is properly reflected in my AVG account if it is indeed legitimate.
I understand that oversights can happen, and I trust that AVG Technologies will address this matter promptly and professionally. I am a loyal customer of AVG, and I hope that we can resolve this situation amicably.
Hi Neetish,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Upon checking your account, we're unable to find any subscriptions. It might be registered under your alternate/old email address.
Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.