Charged for item I didn't order

Hi ,

So I just checked my transactions and apparently I made a transaction to this "DRI AVG TECHNOLOGIES ORDERFIND" with the value of €76.99

 

What is this? I haven't bought any items in the last year so how do you have my card details and 

Expecting an explanation.

Thanks in advance,
Best regards,

Theresa Keane

Hello Theresa,
I understand your concern, we will help you to sort this out.
I have sent you an email, please reply to my email with the information requested to proceed further.
Regards,
Alok.

Hello Theresa,
I understand your concern, we will help you to sort this out.
I have sent you an email, please reply to my email with the information requested to proceed further.
Regards,
Alok.

Theresa, Just for your info Digital River Ireland [DRI] (https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=32980892) provides eCommerce and payment services for AVG orders processed via AVG web/In App cart.
AVG Guru

Dear Alok,

I just replied to your email. Please note that the email address to which your refer, is not recognised by AVG as I tried to log in with it. So i am noe, even more confused as to how my details are being used with that email addres.

Can you please respond.
Thank you,
Theresa

Theresa, I have explained the reason for the account not recognized.
Since you haven't created AVG my account for that email address, it says as account not recognized.
AVG my account will not be created automatically when you purchase the license.