Charged for renewal I did not authorize

AVG Subscription
4

Hello Steve,

Let us explain this clearly. You have been charged for the automatic renewal of AVG Internet Security (60 day trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription. We can assure you that we have not processed any unauthorized payments from your card or account.

We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Upon checking your order, we confirmed that you have raised the Dispute (Chargeback) request for this order from PayPal.

1

I was automatically charged for an AVG program I did not authorize & want to request a refund.

3

You can contact your PayPal support and they will be able to return the amount of order to your bank account. You also have another option to request your PayPal support to remove or reverse the dispute/chargeback. Once this dispute/chargeback has been removed, please send us the proof of your charge-back cancellation so that we will be able to process the refund for you.

Please accept our apologies for any inconvenience that you have experienced.

2

Hello Steve,

Let us explain this clearly. You have been charged for the automatic renewal of AVG Internet Security (60 day trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription. We can assure you that we have not processed any unauthorized payments from your card or account.

We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Upon checking your order, we confirmed that you have raised the Dispute (Chargeback) request for this order from PayPal.