Charged for renewal

AVG Subscription
3

Hi Tracy,

We acknowledge your refund request.
Upon checking your account, we're unable to locate the charge. It might be under your alternate/old email address.
As it isn't recommended to share the order details over this post, we've sent you an email requesting few info.
Please revert to us via email with those info to locate the charge.

1

I was charged $69.99 for a subscription that i don't have.  I do not wish to renew.  Would you please refund me the $69.99 and cancel whatever subscription that i have? 
Thank you,

2

Hi Tracy,

We acknowledge your refund request.
Upon checking your account, we're unable to locate the charge. It might be under your alternate/old email address.
As it isn't recommended to share the order details over this post, we've sent you an email requesting few info.
Please revert to us via email with those info to locate the charge.