Charged for something I already have

AVG Subscription
1

I have AVG Ultimate ( I think) up till september 2017. I have been charged Euro 76.99 for something which is not detailed in my pay pal.

Please update me on what this is for and refund it if I already have the product.

If I don't get a reply to my email by tomorrow I will reverse the charge and we can take it from there.

I am very satisfied with your products so far but i would like to be told if you are going to charge me.

 

2

Hello Bart,
I see that you have purchased AVG Ultimate (1 year subscription) good till 6/25/2018 and AVG PC TuneUp (1 computer) valid till 9/18/2017. There is no recent charge made in your account. So please contact our sales support team at https://support.avg.com/support_sales_chat and they will help you to locate the payment.
Thank you.

3

Bart,
Thank you for providing order details. The order id you provided belongs to AVG Ultimate which was auto renewed. So if you wish to get a refund for it, please use this link https://support.avg.com/RefundForm .
Thank you.

4

Bart, Quote "Tuneiup is part of ultimate anyway is it not?"… Correct… Have as look @ this AVG webpage (http://www.avg.com/ww-en/ultimate).
AVG Guru

5

Other user Bart Connolly posting (https://support.avg.com/answers?id=906b0000000DqjqAAC).
AVG Guru