Charged for something I didn't order

General discussion
4

Hello Shirley,

We acknowledge your refund request.
The charge of 84.79 USD wasn't found on your current account of AVG.  Instead, we identified this charge under the misspelled e-mail address of yours.
This is for the renewal of AVG Internet Security Multi-device subscription as you agreed to automatic extensions when you originally purchased this subscription. We sent you an e-mail 30 days prior to the expiration date about the renewal details. As the e-mail was incorrect, you haven't received the notification.
If you wish to receive a refund, let us know your confirmation to proceed further.
Awaiting your confirmation!

1

I have a charge on my credit card for $84.79 for something I didn't order.  Have no idea what it is for. Would like the amount refunded to my card.

2

Hello Shirley,

We acknowledge your refund request.
The charge of 84.79 USD wasn't found on your current account of AVG.  Instead, we identified this charge under the misspelled e-mail address of yours.
This is for the renewal of AVG Internet Security Multi-device subscription as you agreed to automatic extensions when you originally purchased this subscription. We sent you an e-mail 30 days prior to the expiration date about the renewal details. As the e-mail was incorrect, you haven't received the notification.
If you wish to receive a refund, let us know your confirmation to proceed further.
Awaiting your confirmation!

3

Shirley, I will happily do this for you.

I have merged your active AVG Internet Security Unlimited subscription to your active email address.

Please login to your AVG MyAccount to view your active AVG subscriptions.

Follow the steps from this link https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to install the latest version of AVG Internet Security.

And follow the steps from this link https://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security to activate the product.