Charged for something I didn't order

Hi Kim,

We acknowledge your refund request.
To locate the account associated with the recent charge, we have sent an email to you and requested few details.
Please revert to our email without changing its subject.
Thank you.

I have had AUD$82 taken from my account on 1/10/2020 for something I haven't ordered. I don't even own a computer/tablet to warrant having software. Please advise how to get this refunded. Or someone has used my credit card details. I shall be contacting my bank.

Hi Kim,

We acknowledge your refund request.
To locate the account associated with the recent charge, we have sent an email to you and requested few details.
Please revert to our email without changing its subject.
Thank you.