Charged for something I don't have

AVG Subscription
3

Hello Jasmine,
Thank you for reaching AVG Support Community.
We will certainly check and help you.
We could not find the active subscriptions/trial order on the account that you used for the AVG community. Hence, I have sent you an email requesting a few details to locate your subscription. 
Please check for the email and revert to us.
Thank you for your understanding.

1

Why has £49.99 been taken out of my account for something I don't have, please refund it back asap

2

Hello Jasmine,
Thank you for reaching AVG Support Community.
We will certainly check and help you.
We could not find the active subscriptions/trial order on the account that you used for the AVG community. Hence, I have sent you an email requesting a few details to locate your subscription. 
Please check for the email and revert to us.
Thank you for your understanding.