Hi Danutė,
We acknowledge your refund request.
AVG products are sold as subscription which will be auto-renewed before the expiry.
You were charged for the auto-renewal of AVG Internet Security. Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails.
We also send a notice by email before the charge takes place. This also contained information on how to unsubscribe.
We can assure you that we have not processed any unauthorized payments from your card or account.
We have initiated the refund for your AVG Internet Security. The refunded amount will be returned back to your account within 7 business days.
Let us know if you have any further queries.
Hello. December 24, 2019 my account was charged $ 89.99 for services that I did not order and confirm. I am requesting a refund of the debited amount as it was debited without my permission. This is blatant robbery.
My pleasure!
Have a nice day.
Thank you. When I am home I will check what antivirus program is on my computer and let you know. Thank you for the warning.
P.S. As far as I remember, I had chosen to try AVG TuneUp for 60 days for free.
I want to cancel / suspend AVG Internet Security (Multi-Device) subscription. I apologize, I may have made a mistake because of my lack of proficiency in English and flagged something unnecessary without checking my incoming mail. I will be grateful for the refund (€ 89.99). I don't need this subscription. Thank you.
Hi Danutė,
We acknowledge your refund request.
AVG products are sold as subscription which will be auto-renewed before the expiry.
You were charged for the auto-renewal of AVG Internet Security. Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails.
We also send a notice by email before the charge takes place. This also contained information on how to unsubscribe.
We can assure you that we have not processed any unauthorized payments from your card or account.
We have initiated the refund for your AVG Internet Security. The refunded amount will be returned back to your account within 7 business days.
Let us know if you have any further queries.