Hi Harold,
We acknowledge your refund request.
Upon checking your account, we see that you've been charged for the renewal of AVG TuneUp, as it was enrolled to automatic renewal.
We do send pre-billing notification prior 30 days of subscription's expiry (which has been sent to you on 7/26/19).
This email contains instructions on how to cancel the subscription. It might have landed in your spam/junk folder.
However, if you'd like to cancel the subscription & get refunded, we do understand.
on 3 Sep my paypal alerted me that i got charged 49.99 for recurring payment but i was not notified and neither did i authorise it!!! Kindly refund me and i have unsubscribed!!!
Alright, Harold. We've initiated the refund process & an email confirming the same has been sent to you. For further queries, feel free to write back to us.
i would be most grateful if you could cancel the current subscription and effect a refund for me. i do not use this anymore, thank you!
Hi Harold,
We acknowledge your refund request.
Upon checking your account, we see that you've been charged for the renewal of AVG TuneUp, as it was enrolled to automatic renewal.
We do send pre-billing notification prior 30 days of subscription's expiry (which has been sent to you on 7/26/19).
This email contains instructions on how to cancel the subscription. It might have landed in your spam/junk folder.
However, if you'd like to cancel the subscription & get refunded, we do understand.