Hi Susan.
We appreciate you contacting us about this payment. This order was placed because you agreed to automatic extension of your subscription when you originally purchased AVG Internet Security (1 computer), 2 years subscription. We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email. This also contained information on how to unsubscribe.
I could see that you have already submitted a refund request to our concerned team. They will review it and get back to you via email with further details.
I have been charged for AVG without requesting a renewal which I would like someone to contact me about. I have also been trying to unsubscribe which seems impossible to do.
Hi Susan.
We appreciate you contacting us about this payment. This order was placed because you agreed to automatic extension of your subscription when you originally purchased AVG Internet Security (1 computer), 2 years subscription. We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email. This also contained information on how to unsubscribe.
I could see that you have already submitted a refund request to our concerned team. They will review it and get back to you via email with further details.