Charged to my card, transaction does not succeed. no email of transaction

Hello Stefano,

We can help you with this, but we couldn't find a subscription purchased in your ****@yahoo.com account.
Please do not share the email address or any personal detail on a public forum.
Since there was an issue during the transaction, you should get the money credited in few business days.
However, to get further assistance with this, contact our sales team using this https://support.avg.com/support_sales_chat?l=en link.
Thanks.

my issue: my name is stefano  my (email address removed)
i was doing a transaction to order avg internet security 14,99 euro, then after  filled everything on the phurcase page with my card numbers ect ect , i clicked the page started loading for many minutes , dident get any result , page looked stuck , seemed transaction was not done, anyway i checked my card stetament and this result paid,
02/08/2018 14,99 PAYMENT ON LINE 02/08/2018 22.44 DRI AVG TECHNOLOGIES
ORDERFIND COM IE N. 642243
ANYWAY is payment as been done '? CAN I RECEIVE ALL  details / license of  avg phurchased  so i can install , i never received any email yet , or gimme back my money regards

Hello Stefano,

We can help you with this, but we couldn't find a subscription purchased in your ****@yahoo.com account.
Please do not share the email address or any personal detail on a public forum.
Since there was an issue during the transaction, you should get the money credited in few business days.
However, to get further assistance with this, contact our sales team using this https://support.avg.com/support_sales_chat?l=en link.
Thanks.