Charged when I want to cancel

Hello Abbi.
We acknowledge your request for refund.
However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this charge. Please revert it containing those details.

I want to cancel my subscription ibwas told theyvwould tell me 3 days before my subscription would renew and now I've been charged £29.99 I don't want this renewal how do I get a refund

Hello Abbi.
We acknowledge your request for refund.
However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this charge. Please revert it containing those details.