Charged without my permission

AVG Subscription
3

Hello Abigail,
Thank you for reaching AVG Support Community.
Upon checking your account, I see that your refund request has been already processed by us. Also, we've sent you a confirmation email, regarding your refund request. Please check for the email.
Thank you.

1

I have been charged £60 how do I get a refund I did not agree to this I would like my money back ASAP as I have actual bills coming out

2

Hello Abigail,
Thank you for reaching AVG Support Community.
Upon checking your account, I see that your refund request has been already processed by us. Also, we've sent you a confirmation email, regarding your refund request. Please check for the email.
Thank you.