Charges from 6-10-19

AVG Subscription
1

I have two charges from 6-10-19 for services that I thought would help my computer work more quickly as it was very slow.  Since that time I have not been able to use that computer as it keeps stating that I am not connected to the internet.  The computer that I am now using connects to the internet with no problem.  I want a refund for these charges as your service has made the situation worse. 

Thank you.

Bob Kelley

2

Hi Robert,

This isn't the experience we want you to have. We acknowledge your refund request.
However, upon checking your account, we see that the charges are for Driver Updater & AntiTrack. These are not the optimization tool. We do have AVG TuneUp which helps us to enhance the computer's performance.
If you'd still like to cancel the subscription & get refunded, we do understand.