Charges from 6-10-19

I have two charges from 6-10-19 for services that I thought would help my computer work more quickly as it was very slow.  Since that time I have not been able to use that computer as it keeps stating that I am not connected to the internet.  The computer that I am now using connects to the internet with no problem.  I want a refund for these charges as your service has made the situation worse. 

Thank you.

Bob Kelley