Hi Wanda,
On checking your account, we could see that you have been charged for the renewal of AVG AntiTrack on 8/11/19.
The product will be auto renewed 3 days before the expiration date in order to provide continuous protection.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?
Hi
I have tried to cancel my free trial and was told I would have to 14/8 to be able to do this and now have been charged on 12/8 for something I do not want I wish to cancel this please. There seems to be no option to cancel on the website.
Hi Wanda,
On checking your account, we could see that you have been charged for the renewal of AVG AntiTrack on 8/11/19.
The product will be auto renewed 3 days before the expiration date in order to provide continuous protection.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?