Charging for AVG when I do not now have it

AVG Subscription
3

Hello Elsie,
Thank you for reaching AVG Support Community.
We will certainly check and help you.
We could not find the recent AVG orders on the account that you used for the AVG community. Hence, I have sent you an email requesting a few details to locate your subscription. 
Please check for the email and revert to us.
Thank you for your understanding.

1

I recently received my credit card account and find that there is a payment made to AVG Techno, with a number 35314369001, in the sum of £49.99.   I no longer use AVG and cancelled last year, when the same thing happened.   Please reimburse me the £49.99 to my credit card and remove my name from any customer base or mailing list held by you.  In case of any further requests by your company for payment, I am instructing my credit card issuer to refuse payment.

2

Hello Elsie,
Thank you for reaching AVG Support Community.
We will certainly check and help you.
We could not find the recent AVG orders on the account that you used for the AVG community. Hence, I have sent you an email requesting a few details to locate your subscription. 
Please check for the email and revert to us.
Thank you for your understanding.