same problem here, cancelled auto renewal, had confirmation e mail. then two weeks later they took a subscription. i,m going to find a landline (as its 0800) and start ringing them up. i,ll change my credit card if i have to . good luck with your problem
I got an email from AVG saying there going to charge me on Septemeber 13, 2019. I deleted AVG from my computer. I did pay for AVG VPN, but it said I had no subscriptions at all on my account. I don't want my debit card to be blocked again if AVG is going to charge me. I want a refund!
Hello Elle.
We'll certainly help with your request. Firstly, we would like to inform you that your AVG products are registered under a different email address than the one that you are using to contact us. The email address you have registered with us is: Ocxxxxxxxxxx16@outlook.com. Please login to AVG MyAccount using this email address to see your active AVG subscriptions and manage them. Automatic renewal for AVG Secure VPN, which is expiring on 13th Sep 2019 is cancelled and we assure you will not be charged.
For your information, you had another AVG Secure VPN multi-device subscription, which was automatically renewed on 15th July 2019. You have already requested refund for this order and it was processed successfully. If you need anything else, do not hesitate to let us know.