Chat not connecting

Hi Sebastien, 

Thank you for contacting AVG Community.
We're glad to help you with this. 
However, upon checking our records, we see that you've already reached our live support through chat & they've initiated the refund process.
If you still require assistance regarding this, please write back to us.

i entered my name and email and then the screen just goes blank. I want a full refund for AVG anti track. realised its not that important while all i wanted was AVG premium. I'm out of country right now so don't tell me to call, fix your chat...

Hi Sebastien, 

Thank you for contacting AVG Community.
We're glad to help you with this. 
However, upon checking our records, we see that you've already reached our live support through chat & they've initiated the refund process.
If you still require assistance regarding this, please write back to us.