Chave do produto ou numero de licenciamento

Hello Victor,
We acknowledge your refund request.
The support available here is in English. You have been charged 119.00 BRL for AVG TuneUp Unlimited subscription due to auto-renewal service enabled for its trial.
You have successfully submitted a refund request and keep checking your e-mails to know about the refund status. If the e-mail is not found in your inbox, do check your spam/junk folders as well. Your patience is highly appreciated.

Utilizei o AVG PC TuneUP por 60 dias como teste, agora estou sendo cobrado pela renovação automática, não tenho interesse em continuar com o produto, porém, estou tendo dificuldades em cancelar e pedir o reembolso, uma vez, que dentro do processo de pedido de reembolso solicita a chave do produto ou numero de licenciamento sendo que não me foi informado.

Hello Victor,
We acknowledge your refund request.
The support available here is in English. You have been charged 119.00 BRL for AVG TuneUp Unlimited subscription due to auto-renewal service enabled for its trial.
You have successfully submitted a refund request and keep checking your e-mails to know about the refund status. If the e-mail is not found in your inbox, do check your spam/junk folders as well. Your patience is highly appreciated.