Hello Steven,
I sincerely apologize for the inconvenience caused. We have escalated this to our concerned team and they have sent a compensation/goodwill gesture to your e-mail, so I request you to check for the email on spam or junk folders if it is not present in the inbox and please respond to that email to get further assistance. Thank you.
On 15 November 2015 at 13:35 I received an email from AVG telling me that my AVG software is due for renewal on 29 November 2015, but my (old) VISA card had failed to automatically pay for a renewal of the license.
I believe they are talking about the AVG Internet Security 2014 software that would have been due for renewal on 29 November 2015
However, on 3 July 2015 this AVG Internet Security 2014 software failed and despite my efforts to try to use the online repair system it failed completely and wouldn’t even unload for me to attempt a reload of the software.
On 5 July 2015, I talked to a AVG customer care engineer who told me this 2014 software was not repairable and that he would have to remotely unload this (failed) software and install a new 2015 version of the software at a total cost of £86.97 (British Pounds).
I had very little choice but to accept this situation as my computer would still have had corrupted AVG software in it if I had changed to a different Security software supplier. Therefore I choked back the shock and paid for this remote repair and installation of the new AVG Internet Security 2015 software that should be protecting me for a whole year (until 5th July 2016).
By sending me this email about failing to automatically upgrade my 2014 software it would appear that:
- AVG are ignoring the fact that I have paid a ridiculous extra price for the new software that should be protecting me until 5th July 2016.
- That AVG are now acknowledging that my AVG Internet Security 2014 should have been repairable, when their engineer told me that it was not repairable.
- I was not given any license “credit” for the 5 months that I feel cheated out of, when the AVG software engineer told me that my only solution was to pay for a brand new 2015 version of the software to be installed (using the remote repair service) on 5 July 2015.
Has anyone else been told, well ahead of their normal renewal date, that the 2014 protection software they bought was useless and had to be replaced with a 2015 software version?
Hello Steven,
I sincerely apologize for the inconvenience caused. We have escalated this to our concerned team and they have sent a compensation/goodwill gesture to your e-mail, so I request you to check for the email on spam or junk folders if it is not present in the inbox and please respond to that email to get further assistance. Thank you.