AVG Internet Security 2015/11/03
URGENT ASAP! URGENT ASAP!
Re: Complaint for the bad customer service:
PROBLEM AFTER PROBLEM
AVG Protection renewal for 2016
Case #02404226
Goldenmaploe2011@outlook.com
1-905-889-6144
Hiroko Kataoka
41 Norris Way, Thornhill, Ontario, L3T 5B9, Canada
Renewal date is Nov. 3, 2015, midnight, I hope.
I spoke to Sales Dept. Ms. Banu 1-844-259-8811 on Oct. 23, 2015.
She offered me Can$35.99 for renewal, and told me to call on Nov. 3.
However, when I phoned 1-844-259-8811 today, Paul came up and told me that the agreement expired already on Nov. 3rd midnight, by “Philippine time”!!!
Sales Dept. Ms. Banu should have told me that I should call on Nov. 2nd Canadian time.
It was 9:30AM on Nov. 3rd in Canada when I called.
Ms. Banu did not tell me your company operates by Philippine time, one day ahead of Canada!
Sales Dept. is in Philippine. Technical Dept. is in India.
Even operated by Dutch people.
Anyway, I paid by Visa card to Paul, in Philippine.
However, my AVG continued to show “Not Protected!” error message.
But, Paul could not make it work properly because AVG made it expired once he said.
So, he transferred the phone to Technical Dept. Ms. Magi, in India.
But she could not solve the problem.
So, she issued the case number 02404226, and transferred the phone to technical staff.
Then technical staff wanted to work on the remote session.
So, I participated.
And it took a long “Long” time, long time!
But he failed to make it work.
Then he said problem is up to sales dept. to activate the software, and it is not a technical problem!
The he transferred the phone back to sales dept. Ms. Elsa.
Do you know what she said, she was going to transfer to technical dept. to handle the case.
Then I get very angry and told her to speak to the manager and ask him to talk to technical dept. manager to sort it out. Or else, contact the head office in Holland and speak to Dutchman to solve the problem.
And I asked her to sort it out and send me an email to kataoka@yu-mebius.com
as soon as possible.
I haven’t received a reply yet as of 16:00 Nov. 3, Canadian time.
Because I have a lot of work to do for email and internet, I had no choice but to contact Trend Micro and download Virus Buster Cloud for my notebook, 30 days version.
WHY CAN’T YOU MAKE A BETTER SERVICE TO A CUSTOMER???
Regards,
Hiroko Kataoka
Hello Hiroko,
We apologize for the inconvenience caused to you. I have sent you an email with the instructions regarding the issue, please follow the instructions to resolve the issue.
Thank you.