Hello Jee,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to save bookmark or settings in your browsers when AVG Antivirus enabled.
We'll certainly check and help you out.
As per your findings, the App Data folder not updated, the issue may be due to Ransomware Protection feature or Core Shield feature.
Could you please provide us with more details about the situation, and we will do our best to help you resolve it efficiently.
We suggest you try after disabling Ransomware Protection feature and Core Shield feature in AVG Antivirus Free application and check if bookmarks can be saved in browsers.
Please let us know if disabling the above features helped to resolve the issue.
Thank you and keep us updated.
I had the same problem for the last 3 days with Google Chrome. I have narrowed it down to the AVG "Behavior Shield" module. Removing the complete module and then do a full computer restart seemed to solve the issue. I was able to reinstall the module again together with the "Ransomware Shield" subcomponent and everything is still working with Coogle Chrome as it should. I hope this helps to pinpoint the exact bug.
Hello Jee,
Thank you for writing back to us. We will check and help you to resolve it. We request you to repair AVG Anti-virus and restart the device. Then, please check the status.
Refer the below article to know how to repair AVG :
Repairing AVG AntiVirus
Kindly try the above article and let us know if its help you. We look forward for your response.
Hello Jee,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to save bookmark or settings in your browsers when AVG Antivirus enabled.
We'll certainly check and help you out.
As per your findings, the App Data folder not updated, the issue may be due to Ransomware Protection feature or Core Shield feature.
Could you please provide us with more details about the situation, and we will do our best to help you resolve it efficiently.
We suggest you try after disabling Ransomware Protection feature and Core Shield feature in AVG Antivirus Free application and check if bookmarks can be saved in browsers.
Please let us know if disabling the above features helped to resolve the issue.
Thank you and keep us updated.
I recently noticed that neither Chrome nor Opera were saving bookmarks or settings. Upon closer examination, I discovered that their respective configurations files at AppData -folder didn't get updated either and were in use by another program even if I closed browsers.
I then discovered that if I uninstalled AVG completely, this problem went away. But after reinstall, problem resurfaced so I deduced that latest version of AVG is somehow crooked.
I run AVG Antivirus Free, latest version (24.5), kept up to date automatically. Platform is Windows 10.
I disabled everything (File Shield, Behavior Shield and Ransomware Protection) but it did not do nothing to help with the situation.
> Could you please provide us with more details about the situation, and we will do our best to help you resolve it efficiently.
What details do you need?
I did repair as instructed, restarted the computer and… problem still persists.
John Anthony is correct. I uninstalled Behaviour Shield and now problem has gone away. Bookmarks and settings are saved as expected so it's AVG that is in fault here.
I had the same problem for the last 3 days with Google Chrome. I have narrowed it down to the AVG "Behavior Shield" module. Removing the complete module and then do a full computer restart seemed to solve the issue. I was able to reinstall the module again together with the "Ransomware Shield" subcomponent and everything is still working with Coogle Chrome as it should. I hope this helps to pinpoint the exact bug.
Thank you for taking out your most valuable time to writing us back.
We sincerely appreciate your efforts for following our troubleshooting steps. We are grateful for your cooperation and patience with us.
Since you are already reinstalled and repaired the application but still facing the issue, we need to check your PC and escalate with our senior team.
We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
We value your association with us.