Chrome message "AVG Online Security has crashed"

Hi John,

We're glad to look into this & help you.
Please let us know the version of AVG installed on your computer (Open AVG - Menu - About)
For better clarity, share us the screenshot of the notification that you receive.
Also, let us know what happens exactly while you attempt to remove the extension from Chrome.

When I try to run Chrome (this started yesterday) I get the message "AVG Online Security has crashed. Click this balloon to reload the extension". Chrome will not allow me to reinstall the extension and Reinstalling Chrome does not fix the problem either. I can't see a way of disabling the extension from the AVG control panel. Any ideas would be appreciated, please.
PS - and good news! I have found a way of removing AVG Internet Security from Chrome, At the top right of the screen there was a small "?" that I hadn't noticed before (probably where the green tick appeared before. Clicking on this pulled down a menu including "Remove AVG from Chrome" (or similar). After removing AVG IS, Chrome started behaving normally.

So, issue resolved. Many thanks again.

John

 
John, I'm glad to know that your issue got fixed.
 

I appreciate your effort and patience you have done to fix the issue.I appreciate your effort and patience you have done to fix the issue.

If you wish to further investigate about this issue, feel free to write back to us. 


Thank you.
 

John, Thank you for your prompt response.

Since the email was not delivered to you, I'm sharing you the steps and additonal support here.

I request you to reset your Chrome browser by following steps,

On your computer, open Chrome.
At the top right, click More ->Settings.
At the bottom, click  Advanced.
* Under 'Reset Settings', click Restore settings to their original       defaults  Reset Settings.
* Windows: Under 'Reset and cleanup', click Reset Settings->  Reset Settings.

After resetting your browser close you chrome browser and check whether the AVG Internet Security is updated to the latest version of 21.4. Then restart your PC and verify whether it works.

If the issue persist, I request you to connect to our remote technician by the following steps.

Please follow the steps below to have an AVG technician remotely access your computer and assist you, free of charge.

Visit the AVG Remote Support website .
Fill in the short form. Your Case number is 13299077.
Click Connect to an expert. A remote support file will be downloaded.
Run the downloaded file.
Use the opened window to chat with the AVG technician.

Thank you.


Hello again

I have made some screenshots showing a crashed Chrome browser and the error message that AVG sends at the crash point but this chat system itself crashes if I try to add them to this message.

Anyway, I don't think these screenshots will add anything to what I have told you already.

I don't know how to  'reset Google Chrome' because I have no access to other pages once Chrome has crashed.

Thanks for your quick responses but it looks like I shall have to use other browsers for the time being.

Best regards

John Howard

Is there any way of disabling this function at the AVG dashboard


 
Hi Dinesh
Thank you for your quick reply.
AVG Internet Security 21.3.3174 (build 21.3.6164.660)
When I open Chrome, the page appears as normal with bookmark tabs etc, but I cannot go anywhere from here (including to the Extensions page). Clicking on anything does nothing. Initially, I got a small box bottom right reporting the message given above. This has stopped appearing now so I cannot screenshot it. Clicking on the balloon did nothing.
My AVG dashboard shows "Chrome ENABLE EXTENSION" but clicking on this also does nothing.
I have the extension working OK on Forefox and Edge (at the moment). My guess is that Google has taken exception to the AVG Ad Blocking function, so it would be nice to know how to get out of this loop.
I hope this helps.
Thanks. John

Hello John,

We are really sorry for the inconvenience caused.
We will send an email asking you to connect with our AVG remote technician team and they will help you in fixing this issue.
You can also reply to that email for further queries.
Thank you.

Hi Dinesh
I have updated to 21.3.3179 (build 21.3.6164.660) as you suggest, and rebooted. Unfortunately, the issue is still present.
Any other ideas?
Thanks.
John