2) I understand your refund policies, but it was not my fault. 2.1 ) The payment was denied on a different credit card 2.2 ) In addition, I could not know that you charged me twice until the bank sent me the monthly Statement. 3) Those policies apply if it were me who was canceling the license or if it had been my mistake. But it was your mistake. The business policies are specific to each business, but the accounting procedures are the same throughout the world. Please, try to talk to your manager and explain this case. I really appreciate your attention.
Let's have a look at it together. Yes, you have been charged 78.99 for renewal of AVG Internet Security on 2018.6.5. Unfortunately, we provide refund for the products which are purchased on or before 30 days.
It's not possible to provide refund for this order, however we have one possible option for you. We will help you to merge both licenses into one so that the validity will get increased and duplicate order will not get wasted.
When I was trying to renew my license, the payment of the credit card I had typed was denied. But days later, your system offered me a discount on the renewal of the license, which I accepted paying it with a different credit card.
Now I have found that in the last credit card that I typed, there are the two payments: the first one that was denied to a different card and the second one that is real.
Therefore the first payment denied of $78.99 must be reimbursed.
2) I understand your refund policies, but it was not my fault. 2.1 ) The payment was denied on a different credit card 2.2 ) In addition, I could not know that you charged me twice until the bank sent me the monthly Statement. 3) Those policies apply if it were me who was canceling the license or if it had been my mistake. But it was your mistake. The business policies are specific to each business, but the accounting procedures are the same throughout the world. Please, try to talk to your manager and explain this case. I really appreciate your attention.
Let's have a look at it together. Yes, you have been charged 78.99 for renewal of AVG Internet Security on 2018.6.5. Unfortunately, we provide refund for the products which are purchased on or before 30 days.
It's not possible to provide refund for this order, however we have one possible option for you. We will help you to merge both licenses into one so that the validity will get increased and duplicate order will not get wasted.
Maria, we realize the situation but we will not be able to process refund for USD78.99 charge. However, we can merge both the subscriptions and provide a 6 months extension. If you are okay with this, give us a confirmation here.