Cloud Care Alerts Continue After Being Disabled

AVG Protection
8

Colonial, AVG CloudCare support… Have a look @ this webpage (https://support.avg.com/partners?l=en_US).
AVG Guru

1

We use AVG CloudCare to monitor and protect about 30 nodes.  I am trying to make adjustments to the alerts however when I disable all alerts I continue to receive the alerts via email and in the CloudCare Dash board.  Please tell me the proper way to manage the alerts so that I know the changes I am making are being saved and are CloudCare is providing reliable information.  Thanks

2

Colonial, AVG CloudCare support… Have a look @ this webpage (https://support.avg.com/partners?l=en_US).
AVG Guru

3

Hello,

Sorry for the inconvenience caused.
We request you to contact our Business support using this link: https://support.avg.com/business_contact_form?l=&retUrl=business to get better assistance regarding your issue.
Thank you.

5

I did not find anythign specific to alerts so I submitted a question via email.

4

Thank you for submitting your query to our Business support.
You will be receiving the email from our team shortly, please keep checking for the email on spam, junk and inbox folders.
Your patience is much appreciated.

7

I have not heard any back yet…

6

Colonial, In order for you to obtain the best support (https://support.avg.com/partners_contact_form?l=en_us&retUrl=partners) available your topic was initially moved to the Community 'Business products' area.
AVG Guru