CloudCare does not remember exclusions

AVG Protection
7

Hi I was able to resolve this by contacting AVG support. It turns out the exclusions are downloaded from the policy section of the portal. I had to add the exclusions there and then assign the device to the policy.

6

Michael, AVG CloudCare support… Have a look @ this AVG webpage (https://support.avg.com/partners_contact_form?l=en).
AVG Guru

1

Hi I have an issue that CloudCare does not remember the exclusions for the components file shield and behavior shield. If I reboot the machine it reverts to the default exclusion list.

I have tried re-installing CloudCare but this does not make any difference.
Is there any way to resolve this?

2

OK Michael, No probs… Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.
AVG Guru

4

Michael, AVG CloudCare support… Have a look @ this AVG webpage (https://support.avg.com/partners_contact_form?l=en).
AVG Guru

5

Hi I was able to resolve this by contacting AVG support. It turns out the exclusions are downloaded from the policy section of the portal. I had to add the exclusions there and then assign the device to the policy.

3

Michael,
We want to get that sorted out, and to do so, please contact our business team directly by using this link https://support.avg.com/business?l=en_US .