Hello Maria,
Please accept our sincere apologies. This isn't the experience we wanted you to have had.
We'll certainly look into this issue & help you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
How can I have AVG correct this situation? My iAVG Internet Security expires on April 24, 2021.
Mid January for about two weeks I was having browsing issues. My computer browsing would freeze often creating intense frustration. Then on February 6, 2021 the whole day I did not have Internet Access. I reached out to my Internet provider and we tested every possible situation and I was told there was not Issue from their side as I was having access to my full innternet BUT they were surprised WHY my computer did not recieve the Internet service.
So I reached out to AVG SUPORT.
As I was on the phone with the AVG Agent suddenly my internet service got activated. However the man on the phone, an AVG Agent siad that he cannot look into the problem of my complaint unless I buy the NEW AVG INTERNET SECURITY.!
I asked clearly if this was an anticipated purchase BUT that my service will actually end in April 24 2022. HE SAID NO! He said it will end on FEB 6, 2022.
I was desperate as I need my internet to work and at this point I was COARSED to pay on the spot before I could get TECHNICAL HELP.
So I am led to believe that I was provided online internet sewrvice by AVG inorder to make this payment. On my display a small window appeared coaxing me to act immediately so that with the new purchase for INTERNET SECURITY I will have access to a ONE TIME TECHNICAL SERVICE>
I am VERY DISSAPOINTED in AVG.
Today I received an email NOTICE saying my original payment for the AVG SERVICE ends on the 24th. It says AVG WILL AUTOMATICALLY RENEW MY SUBSCRIPTION.
PLEASE SET THIS RIGHT BY MAKING THE NEW SUBSCIPTRION UP TO APRIL 24, 2022.
CAN YOU PLEASE DO THAT TO SET THINGS RIGHT???
Hello Maria,
Please accept our sincere apologies. This isn't the experience we wanted you to have had.
We'll certainly look into this issue & help you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.