Cobrança indevida

Boa noite ,eu já tenho a conta de vocês ,anti vírus,porém honrem eu estava colocando o anti vírus pra rodar ,e aí logo depois apareceu na minha fatura um débito de 159,00 e não comprei nada ,até porque eu já tenho o anti vírus pago de vocês ,tem como estorna esse valor ,isso aconteceu ontem ,dia 20/02020  as 20h mais ou menos ,desde já agradeço.

Hello Edvanio,

Support via AVG Community forum is currently available only in English. You can for example use Google Translate (https://translate.google.com) for translation purpose.

We'll certainly look into this and help you.
Unfortunately, we couldn't locate the charge you're referring to (159,00), under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.

Hello Edvanio,

Support via AVG Community forum is currently available only in English. You can for example use Google Translate (https://translate.google.com) for translation purpose.

We'll certainly look into this and help you.
Unfortunately, we couldn't locate the charge you're referring to (159,00), under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.