Cobro sin autorizacion (collection without authorization)

AVG Protection
7

Good night. My email never got any information. I thank you for sending me a copy of the email that you sent me. I have reviewed my emails and by that date 13/7/18 I never got any information. What you have done with me is a scam. Exijo me reembolsen mi dinero (94.906 pesos colombianos)
Thank you

1

COLLECTION WITHOUT AUTHORIZATION
Good night. Some time ago I did a free test and in the inscription they asked me the number of one of my credit cards. Without making an official registration and without authorizing it; surprisingly I find in the extract of my credit card a collection of you for $ 94,906. I demand that those monies be reimbursed to my credit card.

I need an immediate response with the return of my money ($ 94,906).
Thank you
2

Good night. My email never got any information. I thank you for sending me a copy of the email that you sent me. I have reviewed my emails and by that date 13/7/18 I never got any information. What you have done with me is a scam. Exijo me reembolsen mi dinero (94.906 pesos colombianos)
Thank you

5

Other user Mario Diaz posting (https://support.avg.com/answers?id=9060N000000g9OXQAY)
Mario, In future, to keep everything together, please try to keep the whole conversation in one question/thread to speed up any resolution. 
AVG Guru

6

Other user Mario Diaz posting (https://support.avg.com/answers?id=9060N000000g9OXQAY)
Mario, In future, to keep everything together, please try to keep the whole conversation in one question/thread to speed up any resolution. 
AVG Guru

4

Hi Mario,

We will certainly check this for you.

When checking your account we could see that your AVG TuneUp - Unlimited trial subscription has been renewed automatically on 2018-07-20.

We have sent you the email confirmation before processing the charge informing you about the automatic renewal process. The automatic renewal notification was sent to you on 7/13/18.

We would like to inform you that we are unable to process refund for this charge as the charge exceeds our 30 days refund policy.

Thanks,
Vishnu Vardan

3

We are sorry to hear that you feel this way, but the auto renewal email notification should have landed in spam or junk folders, if it was not found in inbox.
Our hands are tied in this matter as the refund was requested after the 30 day refund period had passed.
As a result, we are unable to process a refund. We are bound by our 30 day refund policy, which you may view here.
We appreciate your understanding.