Hello Scott,
In this case, we'd recommend that you submit the file (dwagent.exe) for false-positive analysis using this link.
Once you've submitted a false-positive report, our team of analysts will examine the file & if found harmless, they'll whitelist it right away.
Let us know if you have further queries.
Just installed the full product on Granpa's computer that I manage remotely for him. I use hte DWAGENT to control it https://www.dwservice.net
I got AVG installed but everytime I open the AVG UI, I loose the keyboard and mouse.
HOW can I white list dwagent.exe program?
Oddly enough I do have command line access to the box and I can upload and down load files and run commands at a command prompt. I can remotely reboot it for example.
Suggestions on how to get AVG to cooperate with dwagent?
Hello Scott,
In this case, we'd recommend that you submit the file (dwagent.exe) for false-positive analysis using this link.
Once you've submitted a false-positive report, our team of analysts will examine the file & if found harmless, they'll whitelist it right away.
Let us know if you have further queries.