Hello Martinez,
We apologize for the inconvenience caused. We will check and help you to resolve it. Could you please share the screenshot of the block message received from AVG? So, we can check and help you further with it.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
When working on a PowerPoint file on my university's OneDrive folder, I get "we've safely aborted connection on tarleton-my.sharepoint.com because it was infected with URL:Blacklist". I can provide the Alert ID and screenshot if that is helpful.
Thank you for providing the screenshot, Denise.
We'll certainly check and help you.
May I know whether this sharepoint URL is trusted and legitimate? and do you use it often?
Is this pops up while accessing powerpoint alone or randomly?
How long you've been facing this issue?
Awaiting your response.
I was able to resolve it by adding the base sharepoint address to exceptions. For some reason it was not allowing it last night (maybe I had a typo).
To answer your question, it popped up very frequently - every 1-2 minutes, and it was when i was editing a powerpoint that was saved on my university OneDrive location. I just got a new laptop and windows 11 and began encountering it on this system.
Thank you for the prompt replies!
Hello Martinez,
We're sorry for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.
Hello Martinez,
We apologize for the inconvenience caused. We will check and help you to resolve it. Could you please share the screenshot of the block message received from AVG? So, we can check and help you further with it.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.