Complaint about difficulty to cancel subscription and delete account

General discussion
3

Hello Anne,

I will certainly check this for you.

We do not see any product enrolled into the automatic renewal. You will not be charged by AVG automatically.

You can ignore the email you have received.

1

I have tried without any success to cancel subscription for two products. I am so frustrated with AVG thst I have removed the products from my computer. I had online chat with customer services and had reassurance my subscription would be cancelled and no automatic payment. Now I receive e-mail informing me they will be automatically renewing the subscription. Why oh why is AVG so belligerent and not listen to customers requests. If asked whether i would recommend it I would answer don't toich with a barge pole. Please can you remove my accoint so I don't get these harrassing emails.

2

Hello Anne,

I will certainly check this for you.

We do not see any product enrolled into the automatic renewal. You will not be charged by AVG automatically.

You can ignore the email you have received.