Dear Support Team,
I am reaching out to you to voice a complaint about a serious issue that occurred on my Android phone after the latest update. Since the update, the Task Kill feature is no longer present on my device, which has caused significant inconvenience and frustration.
The Task Kill feature was of great importance to me as it allowed me to kill unwanted and unresponsive apps to improve the performance of my phone. It is incomprehensible to me why this important feature was removed after the update, without a proper alternative being available.
I have already tried to solve the problem myself by checking my phone's settings and performing a restart. Unfortunately, these steps were unsuccessful and the Task Kill feature remains disabled.
As a customer, I feel disappointed and frustrated that such a basic feature as Task Kill has been removed for no apparent reason. I paid for this device and expect it to work properly and provide me with the features I need.
I would urge you to fix this error and restore the Task Kill feature as soon as possible. If this is not possible, I expect an explanation as to why this important feature was removed and what alternatives are available to kill unwanted apps.
If it is not possible to resolve the issue, I am seriously considering requesting a refund for my purchase. It is unacceptable that I paid for a product that does not work as expected and lacks basic features.
I hope for a quick and satisfactory resolution to my problem. I expect a proper response to this complaint and a clear direction on how the problem will be resolved.
With disappointed regards,
Peter Brand
Hi Peter,
Thank you for contacting AVG Community Forum. I see you are facing issues with Task kill on you android phone. I am sorry for the inconvenience. Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which shows the error message?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Hi Peter,
Thank you for contacting AVG Community Forum. I see you are facing issues with Task kill on you android phone. I am sorry for the inconvenience. Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which shows the error message?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.