Hello William,
We apologize for any convenience caused.
I have checked your account and do not see any recent contact to our technical support. Please provide me the phone number by which you contacted our AVG support.
We will check this and make sure to take necessary actions.
After using AVG for over 5 years(probably close to 10)and promoting it to all my Customers, once my subscription ends next April I will be looking at going to another virus protection service. I called with an issue and after talking to someone who only cared about upselling my a package for 100.00 then went down to 50.00 I am very upset. Found out by calling a friend and 5 minutes later it was fixed after spending 40 minutes talking to first was tech support and then his supervisor. They offered no help only selling me a product that I didn't need. All I had to do was log into my account and the download was done and the problem fixed. What a shame that nobody cares about helping customers…
Thank you for the information, William.
You have reached our AVG Go Total Care premium support. We sincerely apologize for the inconvenience you experienced.
This has been escalated to concern team and necessary action will be taken for the executives who spoke to you.
If you have any issues with AVG product, do reach our customer care using the links available in this article.
The reference number they gave me was 123346121, the number called 844-258-4517
Hello William,
We apologize for any convenience caused.
I have checked your account and do not see any recent contact to our technical support. Please provide me the phone number by which you contacted our AVG support.
We will check this and make sure to take necessary actions.