Hello Corrie,
I apologize for the inconvenience. I see that you have an active AVG Internet Security (1 computer) license valid until 5/3/2019. Please open AVG Internet Security > My AVG > My Subscription and click on Enter the new license to activate the product. If you face any difficulties, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of My Subscription tab to check and assist further.
I have a licence for complete internet security but the console only shows the basic protection.
When I try to reinstall the program with the licence code it says: already installed!
How do I get my complete protection bvack on the pc?
Hello Corrie,
I apologize for the inconvenience. I see that you have an active AVG Internet Security (1 computer) license valid until 5/3/2019. Please open AVG Internet Security > My AVG > My Subscription and click on Enter the new license to activate the product. If you face any difficulties, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of My Subscription tab to check and assist further.