Hello Dave,
We are sorry for the inconvenience caused. Please disable(Right-click the AVG icon in the system tray next to the clock and Turn off the protection) the AVG program temporarily and check the status. Also, please provide us with the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of the notification from AVG to check and assist better.
Thank you.
Thanks Balasubramanian
The current situation is that I wondered if I might find any options to restore Windows Live Mail via Control Panel. In Programs and Fearures I found a Repair option. I was a little dubious because Microsoft no longer offer it for download but, after a long wait, it made a repair. It hung at the end but has left me with something that works. Meanwhile there has been an update to AVG definitions.
I have taken a copy of the components from Program Files. I don't want to disable AVG protection, but if it decides to pounce again then I can take copious screen images and effect an easier repair.
Note that I am well aware of how to find items in quarantine. As stated in an earlier message, there is nothing in there dated since 2014, and nothing relating to Live Mail. I remain aghast that there is no apparent record of what AVG has done. It used to leave a very good audit trail with reports for past scans, what it had found, and action taken. Now there seems to be nothing.
Regards - Dave
I use AVG Free on my Windows 7 PC. Today, on starting Windows Live Mail, I received an AVG notification of a problem that it had "resolved", with a path name relating to C:\Program Files (x86).… live mail (sorry - I didn't record it - naively I expected to find details in an AVG log).
Now I find that I cannot reply to or forward any emails. Many thanks AVG! I am presented with a message "A problem occurred while trying to open this message. A problem has occurred. Please try again". The only option offered is OK which gives a further message "An error occurred trying to or forwarding this message".
Has anyone else had this problem?
Can anyone explain where to find any log of what AVG has done within its awful new interface?
…and hopefully provide any advice on how to regress whatever it has changed?
I have AVG software version 17.4.3014 and virus definition version 170603-0
I am running Windows 7 Professional and am up to date with Microsoft's changes.
Thanks - Dave
Hello Dave,
We are sorry for the inconvenience caused. Please disable(Right-click the AVG icon in the system tray next to the clock and Turn off the protection) the AVG program temporarily and check the status. Also, please provide us with the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of the notification from AVG to check and assist better.
Thank you.
Hello Dave,
We completely understand your concern but please disable AVG Protection and check whether the issue with Windows Live Mail getting fixed.
To disable AVG Protection free, please follow the instructions as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-use-Passive-Mode
To check the quarantine files, please open up the AVG interface and click on "Menu"
From the drop down you can find Quarantine option. Please click on it and check whether any files related to windows live is present in it.
Thank you for the detailed information.
We are happy to know that the Microsoft Live Mail is working after the repair of it.
Yes, the current 2017 version will not have option to check the scan and updates reports.
Please use this link: http://www.avg.com/product-feedback to submit the feedback so these options can be implemented in mere future.
Please feel free to contact us if you need any assistance.
Dave, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru