Hello Doug,
We apologize for the inconvenience caused.
We will check and help you with this issue.
May I know the version of AVG Internet Security program being installed on your computer please?
To know the version, please open AVG Internet Security – Menu – About.
Also, did you try to repair your AVG Internet Security program and check?
You can repair your AVG Internet Security with the following steps:
1. Press your window key and R key together and then type "appwiz.cpl" and hit "Enter"
2. Here you can see the list of installed applications in your PC.
3. Uninstall the conflicting antivirus (If found).
4. Uninstall the AVG Internet Security and click "Uninstall".
5. Now select repair and continue.
6. Restart your PC.
Please try the above steps and let us know the status of the issue.
If the issue persists, then feel free to write back to this post.
Thank you.
Why does my computer protection and Hacker Attacks protection keep shutting off? I turn them back on and in a short while I check and again they are off. Reboot the PC and it starts out on but not for long. Doing a virus scan doesn't find any problem. My system is a W10 Laptop. what's going on?
Hello Doug,
We apologize for the inconvenience caused.
We will check and help you with this issue.
May I know the version of AVG Internet Security program being installed on your computer please?
To know the version, please open AVG Internet Security – Menu – About.
Also, did you try to repair your AVG Internet Security program and check?
You can repair your AVG Internet Security with the following steps:
1. Press your window key and R key together and then type "appwiz.cpl" and hit "Enter"
2. Here you can see the list of installed applications in your PC.
3. Uninstall the conflicting antivirus (If found).
4. Uninstall the AVG Internet Security and click "Uninstall".
5. Now select repair and continue.
6. Restart your PC.
Please try the above steps and let us know the status of the issue.
If the issue persists, then feel free to write back to this post.
Thank you.
I just verified that these two protections are turned off exactly 15 minutes after I turned it back on.
Version 22.1.3219
Virus defs 220224-2
No I have not tried the repair.
Hi Doug,
Thank you for the information.
Please repair your AVG Internet Security with the following steps:
1. Press your window key and R key together and then type "appwiz.cpl" and hit "Enter"
2. Here you can see the list of installed applications in your PC.
3. Uninstall the conflicting antivirus (If found).
4. Uninstall the AVG Internet Security and click "Uninstall".
5. Now select repair and continue.
6. Restart your PC.
Please try the above steps and let us know the status of the issue.
If the issue persists, then feel free to write back to this post.
Keep us posted.