Computer crashed, tried reload of AVG zen (failed)

Hello Randy,
We apologize for the inconvenience caused.
I would request you to try installing after running  AVG remover tool on your computer.
To download the remover tool, please click on this link: http://avgread.me/1jJbjdN .
Please feel free to get back to us for any issues with AVG. Thank you.
Thank you.

Computer with AVG and MS 8.0.  Switched to MS10 and upgraded AVG Protection PRO to Zen.  Major problems with MS10 so I switched back to MS 8.  Tried reloading new AVG Protection PRO (Zen) and got "An unknown issue has prevented internet security from installing".  Error Code 0xe0011632.

Hello Randy,
We apologize for the inconvenience caused.
I would request you to try installing after running  AVG remover tool on your computer.
To download the remover tool, please click on this link: http://avgread.me/1jJbjdN .
Please feel free to get back to us for any issues with AVG. Thank you.
Thank you.