Hello Tawana.
We're here to help.
I could see that you were in contact with our remote assistance team. They have scanned, removed some vulnerabilities from your PC. Could you let us know how did you confirm that your PC is still being hacked?
Hi someone previously helped remove some modifications from my laptop however the hacker is still able to remote in. Is there something else you can do or recommend?
thank you
Hello Tawana.
We're here to help.
I could see that you were in contact with our remote assistance team. They have scanned, removed some vulnerabilities from your PC. Could you let us know how did you confirm that your PC is still being hacked?
From your message, it seems that there was a windows update occurred, Tawana.
Initially, you can be rest assured that your computer would be protected against emerging threats & hackers with AVG Internet Security installed on it.
Would you be so kind to remember the exact message on the screen or turn on your laptop & share us the snapshot of it using your mobile for better clarity?
I heard my computer beep and when I looked I saw the hacker accept permission and put up a screen saver saying my computer is being updated blocking me to see what they were doing so I took battery out.
No I can not rest because my computer is not safe and It was not a windows update. It was the same screen from when the hacker first remoted in on my laptop from PayPal. Blue screen saying Please wait while your computer is being updated. I’m familiar with had it looks when I do updates. It never did that on previous updates and I had control of the update. The hacker is blocking my access and is in control. I can’t even shut down once they are in control so I have to take the battery out.
Hello Tawana,
If you want to send video, you can attach it while replying to the email which we already sent. So, we can view it in our end and help you accordingly.
Thank you.