Computer network issues and scan won't start (stops at 0%)

Viruses & Threats
11


A 3rd machine has started doing eaxctly the same forcing me to remove AVG again…

Please can you tell me how to get my money back as the product is obviously fundamentally flawed and not fit for purpose.

9

Hello Martin,
We kindly request you to follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.

8

Hello Martin,
We regret for the inconvenience caused. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program.
Thank you.

10

Ok I finally got some time to action this.

I removed AVG from both machines using the remover tool.  It looks like AVG was causing the network issues.  

As soon as I removed AVG both machines stopped losing internet.

1

All,

I have 2 machines both protected with AVG.

They are both randomly dropping off the internet where the browser won't or cannot connect.

I can still ping and traceroute from them.

If I reboot they come back for a time before dropping off again

Other machines on the same network are fine.

I am wondering if we have a virus/rootkit of some kind as neither machine will go past 0% when trying to scan.

Any thoughts?

3

Hello Martin,

We are sorry for the inconvenience  caused.
We request you to install the AVG program again and check whether the issue persists.
We are sure that the problem wouldn't occur again.

2

Tried that…

It doesn't fix the issue.

Popup - whole computer scan started.

0% 0 files scanned

Next?

4

Ok I finally got some time to action this.

I removed AVG from both machines using the remover tool.  It looks like AVG was causing the network issues.  

As soon as I removed AVG both machines stopped losing internet.

7


A 3rd machine has started doing eaxctly the same forcing me to remove AVG again…

Please can you tell me how to get my money back as the product is obviously fundamentally flawed and not fit for purpose.

5

Martin, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

6

Martin,

We regret for the inconvenience caused to you, we appreciate all your efforts in trying to fix the issue.

Please visit https://support.avg.com/RefundForm and fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email. Thank you!