Computer not protected message

Hello Alison,

I understand this must be upsetting and I apologize for the inconvenience. I have sent you an email, please follow the email instructions to get in touch with the remote support. They will analyze the issue with AVG and fix it, free of cost.

I am getting a message in red saying my computer not protected and fix now button.  However, the button does not work.  Underneath however, in green, it says computer, web and email are protected in green.  I have tried reinstalling twice and get the same message.  Please can anyone help?

Hello Alison,

I understand this must be upsetting and I apologize for the inconvenience. I have sent you an email, please follow the email instructions to get in touch with the remote support. They will analyze the issue with AVG and fix it, free of cost.