Although I have sorted the issue out on my laptop, I cannot remove AVG on my older computer (Windows 8). I have used AVG remover and it has been running since 4pm yesterday and is still showing removal in progress. I'm not sure if the issue is that my older AVG Protection is also on the system as well as the new AVG Zen which I uploaded last week. My computer has slowed down so much since I installed AVG Zen but I can't remove the old version until I remove Zen but it's just stuck at the moment. I don't know what to do!
Hello Katerina,
I am sorry for the inconvenience. I would request you to repair AVG Internet security/ AVG Protection http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG from the control panel and then check if the program works fine.
If you face any difficulties, please share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of AVG dashboard to assist further.
Katerina, I am sorry to hear that. In this case, I would suggest you follow the email steps to get in touch with our technical support team from your Windows 8 Pc. They will help you to fix the issue without any hassle.
AVG Guru
Katerina,
Thank you for providing screenshot. Please remove AVG traces completely from your PC by following below steps:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5. To run AVG remover tool please follow this link: http://avgread.me/1DEtNP0 .
To reinstall AVG Ultimate, please use this article http://avgread.me/19OHofR .
If the issue persists, please share the screenshot of AVG user interface to assist further.
To create a screenshot, please use this link http://avgread.me/1aZxsAV .
Thank you.
I am sorry for the inconvenience. I would request you to repair AVG Internet security/ AVG Protection http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG from the control panel and then check if the program works fine.
If you face any difficulties, please share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of AVG dashboard to assist further.
Sorry to hear that, Hoon.
Have you tried the reinstallation steps as mentioned in previous post? If not, please try that and check if it works.
Thank you.
Hello Hans,
I am sorry to hear that. AVG 2016 traces can be removed only by AVG remover tool. Please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to run the AVG remover tool first and then AVG Clear tool to reinstall AVG Internet security.
If you face any issues, please share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of the issue to check and assist further.
I have the similar problem as well. Tried repairing AVG as suggested but problem won't go away. Anyone coud help???
Thanks Abirami, that seems to have worked although I've only just done it. Will let you know if I have any more issues.
Although I have sorted the issue out on my laptop, I cannot remove AVG on my older computer (Windows 8). I have used AVG remover and it has been running since 4pm yesterday and is still showing removal in progress. I'm not sure if the issue is that my older AVG Protection is also on the system as well as the new AVG Zen which I uploaded last week. My computer has slowed down so much since I installed AVG Zen but I can't remove the old version until I remove Zen but it's just stuck at the moment. I don't know what to do!
Katerina, I am sorry to hear that. In this case, I would suggest you follow the email steps to get in touch with our technical support team from your Windows 8 Pc. They will help you to fix the issue without any hassle.