Hi Carol,
I apologize for any inconvenience this may have caused. It could be due to incomplete installation of update files. I would suggest you to uninstall and re install AVG protection to resolve the issue.
Click on the following link for instructions to uninstall AVG: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG .
To re install AVG Internet Security, follow the steps provided in this link: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security .
I have AVG Internet protection but I often get a message pop up and a computer restart. This seems to only happen when I am on the Internet. Why have protection when if you are on Amazon, Facebook or purchasing websites I am going to be logged out. Please help!
Hi Carol,
I apologize for any inconvenience this may have caused. It could be due to incomplete installation of update files. I would suggest you to uninstall and re install AVG protection to resolve the issue.
Click on the following link for instructions to uninstall AVG: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG .
To re install AVG Internet Security, follow the steps provided in this link: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security .
Carol,
Thank you for letting us know. We're glad we were able to put you at ease.
If you need anything else, do not hesitate to let us know.
Thankfully your team have accessed my computer and we think thst it is probably a hardware problem. Havng it checked out later this week so will give an update then. Many thanks for the support tonight