Computer update required - no internet connection?

AVG Protection
3

Hello Gerald,

We're sorry to hear this. 
Could you please share the screenshot of the message to investigate further? 
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.

1

Any time I try and run a scan, I am presented with the following message:
"Sorry we couldn't reach our update server. Please make sure you are connected to the internet server and try again".

I am connected to the internet so am unsure how to fix this, please help?

2

Hello Gerald,

We're sorry to hear this. 
Could you please share the screenshot of the message to investigate further? 
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.