Computer won’t turn on

Hello Brian,
We can certainly take a look into this. May I know what exactly happened to the computer when it was turn on?
Regards,
Alok.
It goes to 
Boot Menu App Menu—-
1. Window Boot Manager
2.ATAPI CD:HL-DT-ST DVDRAM GUEON
3. PCI  LAN: EFI Network (IPv6)
4. PCI LAN: EFI Network (IPv4)
but you can’t get pass this screen even ESC brings you back to this screen 
It doesn’t turn on the computer is just dead
It doesn’t do anything when you try to select any of the options and when you try to exit or escape it takes you right back to the reboot menu, nothing works in the menu
I purchased AVG antivirus for my daughters computer and now it won’t even power up
Okay, you can try booting your PC into safe mode as mentioned (here).
Keep us informed about the status.

It goes to 
Boot Menu App Menu—-
1. Window Boot Manager
2.ATAPI CD:HL-DT-ST DVDRAM GUEON
3. PCI  LAN: EFI Network (IPv6)
4. PCI LAN: EFI Network (IPv4)
but you can’t get pass this screen even ESC brings you back to this screen

It doesn’t do anything when you try to select any of the options and when you try to exit or escape it takes you right back to the reboot menu, nothing works in the menu

Brian, please select "Window Boot Manager" and let us know what other options you get, to help you in resolving this issue.

Thanks,
Vishnu Vardan

Brian, please select "Window Boot Manager" and let us know what other options you get, to help you in resolving this issue.

Thanks,
Vishnu Vardan

Hello Brian,
We can certainly take a look into this. May I know what exactly happened to the computer when it was turn on?
Regards,
Alok.