Dear AVG Support Team,
I am writing to express my deep concern and dissatisfaction regarding the status of my refund request, which I originally submitted on August 7th. Since that date, my refund has been rejected three times.
I recently contacted your support via chat and was assisted by an agent named Amit, who assured me that the issue was resolved and that my refund would not bounce this time. However, I checked the status of my request today and, unfortunately, it shows as “failed” 7 days after that interaction.
This situation is highly concerning to me, especially due to the lack of proactive communication on your end and the failure to resolve an issue that should have already been settled.
I politely but firmly request that you urgently escalate and review this case so that my refund is processed and credited as soon as possible.
I look forward to a prompt and favorable response.
Sincerely,
Diego Pila
(Email addresses removed by Admin)
AGAP1706066429