Concern team help with case21963053

I was referred to the concern team for help that another agent could not provide. Please chat with me.

Hello George, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you did not get update from concerned AVG team. 

On checking our record, we see that your refund request was escalated to concerned billing team. They will check and get back to you via email soon. We really appreciate your patience. 

If you still need any further clarification, you can contact our chat team using following link : https://support.avg.com/support_sales_chat?l=en

Hello George, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you did not get update from concerned AVG team. 

On checking our record, we see that your refund request was escalated to concerned billing team. They will check and get back to you via email soon. We really appreciate your patience. 

If you still need any further clarification, you can contact our chat team using following link : https://support.avg.com/support_sales_chat?l=en